Reference

Your Agreement With BA 99

These terms set out what you agree to when you open an account with BA 99 and use our services. Access and eligibility depend on your local law and whether our services are available in your region — read this before you deposit or…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
BA 99 Your Agreement With BA 99
HOW WE HANDLE IT

Security, Data and Account Integrity

We take how we store and use your account data seriously. Here is a plain summary of how each area works on BA 99.

Account Security Your account is protected by OTP verification tied to your registered mobile number. We do not store payment PINs. Any login from an unrecognised device triggers a fresh OTP check.
Data Retention We hold your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your data through support.
Payment Data Deposit and withdrawal records via bKash, Nagad, and Rocket are logged against your account wallet. We do not share transaction details with third parties outside of legal obligations.
Requesting Changes To update registered details — mobile number, email, or wallet — contact support with identity verification. Changes to payment-linked details go through an additional confirmation step.
TERMS CONTACT

How to Reach Us About These Terms

If any clause is unclear or you have a question about how these terms apply to your account, our support team can walk you through it. You can reach us through live chat directly from your account dashboard, by email, or via our social channels — response times vary by channel and current volume.

Live Chat Open your account menu and tap the chat icon. Available during our standard support hours for account and terms queries.
Email Support Send your question to our support address listed in your account settings. Include your registered mobile number so we can locate your account quickly.
Social Channels Reach us through our official social pages for general terms questions. For account-specific issues, live chat or email is faster and more secure.

Common Questions About Our Terms

Here are the questions we hear most often about how these terms work in practice.

These terms apply to anyone who opens an account with BA 99. Access depends on your local law and whether our services are available in your region — eligibility is your responsibility to confirm.

Depending on the breach, we may suspend your account, restrict withdrawals, or close the account permanently. We will notify you where required, but serious violations may result in immediate action.

No. Your deposit must come from a wallet registered in your own name. Deposits from third-party wallets — bKash, Nagad, or Rocket — are not accepted and may trigger an account review.

Contact our support team through live chat or email and request account closure. Any verified balance will be returned to your registered wallet after the standard withdrawal verification step.

Yes. We may update these terms at any time. We will notify active account holders of material changes. Continued use of the platform after a change takes effect means you accept the updated terms.

That depends on your location and applicable local law. These terms do not override local legal requirements. If there is a conflict between these terms and local law in your jurisdiction, local law takes precedence.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.