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How BA 99 Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care — and this page tells you exactly how. Access and use of BA 99 depends on your local law and eligible regions.

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BA 99 How BA 99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Payment Data Security

Transaction data from bKash, Nagad, and Rocket passes through encrypted connections. We store only the reference details needed for dispute resolution, not your full wallet credentials.

Cookie and Session Use

Session cookies keep your login active when you move between your phone and a browser. You can clear these at any time through your device settings without losing your account access.

Account Data Retention

We hold your registration and transaction records for as long as your account is active and for the period required by applicable regulations. Closed accounts are purged on a defined schedule.

Data Access and Correction

You have the right to request a copy of the personal data we hold on your account, or to ask us to correct anything inaccurate. Contact support with your registered number to start that process.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Support Start a live chat from your account dashboard to raise a data access or correction request. Our support team handles privacy queries directly — no separate form needed.
Email Privacy Request Send your data request or deletion query to our support email address, found in your account settings under Help. Include your registered mobile number for faster verification.
Account Settings Path Some data preferences — like cookie consent and marketing contact — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Data

We collect your registration details, device identifiers, and the payment method records tied to your wallet — including bKash, Nagad, and Rocket transaction references used to process deposits and withdrawals.

We share only what payment processors like bKash and Nagad need to complete your transaction. We do not sell your personal data. No marketing third parties receive your account information without your consent.

Transaction records are retained for the period required under applicable financial regulations in your region. Account registration data is held while your account remains active and for a defined period after closure.

Yes. Contact our support team via live chat or the email address in your account settings. Include your registered mobile number so we can verify your identity before releasing any records.

Basic details like your contact number can be updated inside account settings. For corrections to identity or payment records, reach out to support directly — they can action changes after verifying your account.

We use session cookies to keep your login active across devices. You can clear or block cookies through your browser or phone settings at any time. Some features may not work correctly without session cookies enabled.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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